Our Guarantee

Yellow Apron Baking Co. will provide a fresh baked from scratch dessert in a timely manner as specified in the invoice or contract. We appreciate your business and we are honored that you have chosen us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered.

Allergy Disclaimer

Please be aware that although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen.

Refund Policy

Yellow Apron Baking Co. will not offer refunds or exchanges for products that meet our quality standards once a baked treat has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will Yellow Apron Baking Co. provide a refund or exchange in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size, and general description detailed above.

Flavor and texture is subjective. Refunds requested due to flavor or texture after baked treat has been accepted and picked up will be at the sole discretion of Yellow Apron Baking Co. Yellow Apron Baking Co. may consider a store credit if the product is brought back to us and the quality of the flavor or texture is determined not to meet our standards within 24 hours of your event. Please note, we do taste our items daily to insure the highest quality. Quality determination is solely at the discretion of Yellow Apron Baking Co. Our baked treats are baked from scratch with all natural ingredients, and need to be kept out at room temperature for at least an hour prior to serving. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the baked treat to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.

Care and Handling

We are not responsible for any damage to the baked treats after pick-up or after setup is complete. The client is responsible for providing an appropriate and secure table and environment for the baked treats. Buttercream requires an optimal room temperature of 75 degrees or below.

If you or your representative elects to pick up and set up the baked treats, you assume all liability and responsibility for the condition of the baked goods once they leave the possession of Yellow Apron Baking Co.

Deposits, Payments, Cancellations

A deposit of 50% and a signed contract is required to consider this an order and contract for services to be rendered for large orders. The remaining balance is due ten (10) business days prior to the delivery/pickup date. Any changes to this order must be made no later than ten (10) business days prior to delivery/pickup. Any changes requested after the signing of this contract cannot be guaranteed and may be subject to additional charges.

All deposits are non-refundable. There will be no credit given for orders cancelled inside of ten (10) business days. For cancellations with more than ten (10) business days’ notice, credit may be given for a future order, less the fair market value of items that cannot be re-used. This offer is subject to the date being available.

If full payment is not received the due date, the order may be cancelled.

Delivery Terms

The delivery time will be confirmed two (2) business days before your event date. The Client must disclose any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished products. In the case of an unavoidable occurrence, such as an act of god, a car accident, poor road conditions, or dropping of cake during delivery — Yellow Apron Baking Co. cannot be held liable for more than the price of the cake described in this order.

If the client or client representative is not available to receive the delivery, a re-delivery fee will be required at the time of receipt of goods and services.